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CSR Essentials - Verbal Communication Skills

CSR Essentials - Verbal Communication Skills

About the On Demand Webcast:

This webcast is designed to address the specific challenges that your company's staff faces when delivering difficult messages to your customers. Through these tough situations, we know that our goal is to create a satisfying outcome and to retain a customer for your company. At times, we become mired so deep in the emotions of a specific transaction that we lose sight of controlling the situation. These are challenges for you to exercise your talents and skills creatively by applying proven techniques.

What Does On Demand Mean?

On Demand webcasts are previously recorded webinars that are available for viewing whenever is convenient for you, 24/7. There is no CE associated with these webcasts.

Presenter: Nancy Langton

Price: $48

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